We want to inspire you with our products. If you still do not want to keep one or more items, you have the right to return items to us within 14 days of receipt.
Please note that for hygienic reasons only unopened andoriginal sealed Take back glasses or bags and that you have to bear the costs for the return shipping.
You do not need to give a reason for your revocation, but we are always happy to receive feedback about why you do not want to try our products.
Returns within Germany
1. Create your return label via our Returns portalby providing your zip code and order number.
Make sure to enter a # in front of your order number (e.g. # 1234).
2. Pack your package as securely as possible, stick the return label on the outside of the package.
It is best to use the original packaging for the return shipment.
3. For the refund we use the same payment method that you chose when ordering.
You will receive a confirmation of the refund via email.
Returns from other countries
Pack your items as securely as possible and send them to a shipping provider of your choice to:
c / o Rheingau Founders
It is best to use the original packaging for the return shipment and choose an insured shipping method with tracking. We can only refund items that have arrived safely with us.
✓ After receiving the goods (or delivering the goods to a neighbor / flatmate / branch / packing station) you have 14 days Time to send your order back to us.
✓ We can only refund items that unopened, originally sealed and without damage arrive with us. You are responsible for a safe return.
✓ Within Germany, we are happy to take on the shipping costs for you from a purchase value of 50 euros. The cost of return shipping will be deducted from your refund amount, so you bear the return costs - fairly shared, right?
✓ After checking the items, we will refund the purchase amount same payment methodthat you chose when ordering.After receipt of your package, the repayment will be made within 10 working days.