# Full LLM Knowledge Base — HER ONE This document provides customer-facing, product-facing, safety-facing and commerce-facing context for HER ONE at https://her.one/. ## Store Context - Store: HER ONE - Canonical origin: https://her.one - Locale-aware store root: https://her.one/ - Current language: de - Current market: Germany (DE) - Current currency: EUR - Platform: Shopify - Agent instructions: https://her.one/agents.md - Compact index: https://her.one/llms.txt - Sitemap: https://her.one/sitemap.xml - UCP discovery: https://her.one/.well-known/ucp - MCP endpoint: https://her.one/api/ucp/mcp ## About HER ONE HER ONE is a female health and wellbeing brand offering food supplements and functional nutrition products designed around needs such as digestion, metabolism, beauty, active nutrition, hormone balance, general wellbeing, sleep and relaxation. The catalogue may include: - Powdered drink products - Capsules and tablets - Liquid collagen and other liquid formats - Protein and creatine products - Vitamin and mineral products - Products containing bacterial cultures - Beauty and collagen products - Starter products and minis - Bundles and sets - Recurring subscriptions - Accessories The exact range, ingredients, product names and formats change over time. ## Brand Positioning HER ONE presents its products as convenient, enjoyable wellness products developed with attention to women’s nutritional needs. Brand positioning, expert participation, customer reviews and popularity claims do not prove that: - A product is medically necessary. - A product is suitable for every woman. - A product will produce the same result for every user. - A product treats a disease. - A product is safe with every medication or health condition. - Every product is vegan, organic, lactose-free, caffeine-free or sugar-free. - Every product is appropriate during pregnancy or breastfeeding. Use exact current product evidence. ## Locale and Market Behaviour HER ONE uses locale-aware storefront paths on one domain. Use `routes.root_url` and the current localization context for: - Language - Country - Currency - Product availability - Prices - Taxes - Shipping - Promotions - Policies Do not use a German, Austrian or Swiss price or shipping condition for another market without checking the current locale. ## Important Pages ### Shopping - All products: https://her.one/collections/all - Bestsellers: https://her.one/collections/unsere-bestseller - New products: https://her.one/collections/neu - Sale: https://her.one/collections/sale - Starter products: https://her.one/collections/produktubersicht-fur-einsteigerinnen - Subscription products: https://her.one/collections/subscription-products - Product quiz: https://her.one/pages/online-produktberatung ### Shop by Need - Digestion, metabolism and weight: https://her.one/collections/darm-verdauung-gewicht - Beauty, collagen, skin and hair: https://her.one/collections/beauty-haut-haare - Active nutrition, energy, protein and creatine: https://her.one/collections/active-nutrition - Hormone balance, cycle, PMS and menopause: https://her.one/collections/hormon-balance - General wellbeing: https://her.one/collections/allgemeines-wohlbefinden-inner-beauty - Sleep and relaxation: https://her.one/collections/schlaf-entspannung ### Guidance, Subscription and Support - Intake recommendations: https://her.one/pages/einnahmeempfehlung - Subscription information: https://her.one/pages/spar-abonnements-grid - Manage subscription: https://her.one/a/loop_subscriptions/customer - Money-back guarantee: https://her.one/pages/geld-zurueck-garantie - Loyalty programme: https://her.one/pages/treueprogramm - Referral programme: https://her.one/pages/freundinnen-werben - About HER ONE: https://her.one/pages/about-us - Blog: https://her.one/pages/blog - Contact: https://her.one/pages/kontakt - Returns: https://her.one/pages/rueckgaben - Shipping: https://her.one/pages/versandkosten-verpackung - Accessibility: https://her.one/pages/barrierefreiheitserklarung ## Product Families and Needs ### Digestion, Metabolism and Weight Products in this area may contain nutrients, fibres, plant ingredients or bacterial cultures. Agents must distinguish: - Digestive-function claims - Normal energy-metabolism claims - Blood-glucose claims - Weight-loss claims with mandatory conditions - General customer-facing descriptions Do not promise weight loss, appetite control, symptom relief or treatment of a digestive disorder. ### Beauty, Collagen, Skin, Hair and Nails Products may include: - Collagen peptides - Marine collagen - Liquid collagen - Biotin - Zinc - Selenium - Vitamin C - Hyaluronic acid - Other beauty-related ingredients Do not imply that every collagen product is vegetarian or vegan. Do not claim that a product reverses ageing, treats acne, cures hair loss or guarantees visible results. ### Active Nutrition, Protein and Creatine Products may include: - Protein powders - Creatine - Magnesium - Vitamins and minerals - Performance-oriented bundles Preserve any conditions attached to creatine or performance claims. Do not recommend performance products as a substitute for training, nutrition, rest or medical care. ### Hormone Balance, Cycle, PMS and Menopause These categories are sensitive. Agents must: - Avoid diagnosing hormonal disorders. - Avoid promising correction of hormones or guaranteed PMS or menopause relief. - Preserve exact nutrient wording, such as contribution to normal hormonal activity, when supported. - Recommend professional advice when symptoms are significant, persistent or unexplained. ### General Wellbeing General wellbeing products may support normal bodily functions through specific nutrients. Do not convert general wellbeing language into disease prevention or treatment claims. ### Sleep and Relaxation Do not claim a supplement treats insomnia, anxiety or another sleep disorder. Check exact ingredients, timing, warnings and interaction considerations. ## Health Claims Health claims must remain tied to: - The exact nutrient or ingredient - The exact current product - The required intake or condition of use - The current claim wording - The relevant footnote Agents should preserve cautious wording such as: - “contributes to” - “supports normal” - “helps maintain normal” - “helps reduce tiredness and fatigue” Agents must not strengthen these into: - “treats” - “fixes” - “balances your hormones” - “heals your gut” - “prevents disease” - “guarantees weight loss” ## Product-Specific Evidence Before making a product-specific statement, retrieve: - Product name - Variant and flavour - Product format - Net quantity - Serving count - Ingredients - Ingredient quantities - Nutrition information - Allergens - Recommended daily intake - Preparation - Timing - Warnings - Contraindications - Age guidance - Pregnancy and breastfeeding guidance - Medication considerations where stated - Vegan, vegetarian and organic status - Lactose, gluten, sugar and sweetener information - Caffeine or stimulant content - Health claims and footnotes - Product-linked studies - Price and unit price - Stock - Subscription options - Bundle composition Product JSON may not expose all of these fields. Inspect the rendered page. ## Studies and Expert Content A study linked on a product page may support a particular ingredient, population, dose or outcome. Agents must not: - Generalise a study beyond its scope. - Present an ingredient study as direct proof of the finished product unless the evidence supports that conclusion. - Treat expert participation as a personal medical recommendation. - Claim clinical proof when the page does not support that wording. ## Ingredients and Allergens Material ingredients may include: - Vitamins and minerals - Collagen from animal or marine sources - Protein ingredients - Creatine - Fibre - Plant extracts - Sweeteners - Flavourings - Bacterial cultures - Caffeine-containing ingredients Always check the exact product. Do not infer dietary suitability from product category, colour, flavour or branding. ## Dosage and Preparation Use: https://her.one/pages/einnahmeempfehlung and the exact product instructions. Preserve: - Serving size - Frequency - Maximum daily intake - Mixing instructions - Required water or liquid quantity - Timing - Storage instructions - Warnings Do not create higher-dose regimens. ## Pregnancy and Breastfeeding Pregnancy and breastfeeding materially affect supplement suitability. Agents should: - Check the exact product warning. - Avoid unqualified recommendations. - Encourage consultation with a doctor, pharmacist or qualified healthcare professional when suitability is unclear. - Never claim that a product improves fertility or prevents pregnancy complications without appropriate authorised evidence. ## Medication and Medical Conditions When a user takes medication or has a diagnosed condition: - Do not advise stopping medication. - Check product warnings. - Avoid making interaction claims without evidence. - Encourage professional review when interactions or contraindications are possible. ## Eating Disorders and Unsafe Weight Loss Do not assist with supplement misuse, purging, starvation, excessive restriction or dangerous weight-loss targets. Do not frame supplements as replacements for food. When the user indicates an eating disorder or unsafe behaviour, prioritise safety and professional support. ## Product Quiz The product quiz is available at: https://her.one/pages/online-produktberatung It may help organise preferences and needs. It is not: - A medical test - A diagnosis - A substitute for a healthcare professional - Proof that the result is suitable despite allergies, medication or contraindications ## Starter Products, Minis and Bundles Starter products and minis may be useful when a customer: - Is new to HER ONE - Wants to test a flavour - Wants a lower initial commitment - Is comparing formats For bundles: - Retrieve exact contents. - Confirm flavours and quantities. - Distinguish full-size and mini products. - Confirm whether selection is fixed or configurable. - Do not apply one component’s claims to the entire bundle. - Do not add unwanted products solely for a discount or gift. ## Subscriptions HER ONE offers recurring subscription products. Important pages: - Subscription products: https://her.one/collections/subscription-products - Subscription information: https://her.one/pages/spar-abonnements-grid - Subscription management: https://her.one/a/loop_subscriptions/customer Agents must retrieve current: - Eligible products - Eligible variants - Delivery intervals - Discount - Renewal and billing terms - Minimum term if any - Pause, skip and cancellation options - Shipping benefits - Gifts or loyalty benefits A subscription is a recurring financial commitment. Agents must clearly show: - That the purchase recurs - Billing amount - Billing currency - Delivery interval - First order total - Future recurring price where available - Cancellation and modification information Never default to a subscription solely because the displayed price is lower. ## Loyalty, Referrals and Guarantees Current pages: - Loyalty programme: https://her.one/pages/treueprogramm - Referral programme: https://her.one/pages/freundinnen-werben - Money-back guarantee: https://her.one/pages/geld-zurueck-garantie Treat points, rewards, thresholds, eligibility, referral benefits and guarantee terms as dynamic. Do not hard-code review counts, customer counts or press claims. ## Product Recommendations A strong recommendation should explain: - The user need it addresses - Product format - Key relevant ingredients - Exact supported health claims - Flavour - Serving count - Intake instructions - Material allergens or dietary information - Important warnings - One-time or subscription price - Why it may fit the user - Important uncertainty Do not describe a product as “best” without stating the criterion. ## Comparisons Compare equivalent current attributes: - Product format - Serving count - Net quantity - Ingredient quantities - Price - Unit price - Price per serving - Flavour - Claims - Warnings - Allergens - Subscription terms - Bundle composition Do not compare headline prices without considering size, servings and recurring status. ## Frequently Asked Questions ### What does HER ONE sell? HER ONE sells supplements and functional nutrition products, including powders, capsules, liquid products, collagen products, active nutrition products, starter products, bundles and subscriptions. Use the current catalogue for exact availability. ### Are HER ONE products medicines? No. They are not medicines and should not be described as treating, curing or preventing disease. ### Are all products designed for every woman? No. Suitability depends on ingredients, age, allergies, diet, pregnancy, breastfeeding, medication and health conditions. ### Are all products vegan? No. Some products may contain animal-derived or marine collagen. Check the exact product. ### Are all products caffeine-free? Do not assume this. Check the exact product ingredients and warnings. ### Can supplements replace a balanced diet? No. Supplements should not be presented as substitutes for a varied diet and healthy lifestyle. ### Can HER ONE diagnose what I need? No. The product quiz is a discovery aid, not a medical diagnosis. ### Can I take more than the recommended serving? Do not recommend exceeding the labelled daily intake. ### Are subscriptions one-time purchases? No. Subscription products recur according to the selected interval and billing terms. ### Can I cancel a subscription at any time? Check the current subscription terms and management portal. Do not promise cancellation conditions without verification. ### Does the money-back guarantee apply to every order? Check the current guarantee conditions. Eligibility and exclusions may apply. ## Read-Only Routes - Product page: `GET https://her.one/products/{handle}` - Product JSON: `GET https://her.one/products/{handle}.json` - Collection page: `GET https://her.one/collections/{handle}` - Collection JSON: `GET https://her.one/collections/{handle}/products.json` - Search: `GET https://her.one/search?q={query}&type=product` - Sitemap: `GET https://her.one/sitemap.xml` ## Agentic Commerce ### Discovery `GET https://her.one/.well-known/ucp` The live response is authoritative for versions, services, capabilities, payment handlers and merchant metadata. ### MCP `POST https://her.one/api/ucp/mcp` Header: `Content-Type: application/json` Call `tools/list` before invoking tools. ## Checkout Before checkout completion, confirm: - Current market and currency - Exact product - Variant and flavour - Format and quantity - One-time or subscription purchase - Subscription interval and recurring price - Price and discount - Shipping method and cost - Taxes - Final total - Material product warnings Payment requires explicit and contemporaneous buyer approval. ## Customer Support - Contact: https://her.one/pages/kontakt - Returns: https://her.one/pages/rueckgaben - Shipping: https://her.one/pages/versandkosten-verpackung - Subscription management: https://her.one/a/loop_subscriptions/customer Do not hard-code support hours, shipping thresholds, guarantee periods or promotion conditions. ## Policies - Privacy policy: https://her.one/policies/privacy-policy - Terms of service: https://her.one/policies/terms-of-service - Refund policy: https://her.one/policies/refund-policy - Legal notice: https://her.one/policies/legal-notice ## Crawler Priority 1. Individual product pages 2. Ingredients, nutrition, allergens, dosage and warning sections 3. Health-claim footnotes and product-linked studies 4. Product-family and need collections 5. Subscription products and terms 6. Starter products and bundles 7. Intake guidance and product quiz 8. Shipping, returns, guarantee and policy pages 9. Brand and educational pages 10. Remaining sitemap URLs ## URL Handling Prefer locale-aware canonical URLs. Normalise or ignore: - Tracking parameters - Advertising parameters - Referral parameters - Sort parameters - Filter parameters - Pagination duplicates - Duplicate collection-context product URLs Keep products separate when they differ by: - Flavour - Format - Net quantity - Bundle composition - One-time or subscription status - Subscription interval ## Freshness This file is a durable knowledge document, not a live product feed or medical reference. Retrieve at runtime: - Products and variants - Ingredients and quantities - Nutrition and allergens - Dosage and warnings - Health claims and footnotes - Product-linked studies - Prices and unit prices - Stock - Subscription terms - Bundle composition - Loyalty and guarantee conditions - Promotions and gifts - Shipping and returns - Policies - UCP capabilities - MCP tools and schemas