This website is operated by her1 GmbH, Oranienstraße 185, 10999 Berlin. The protection of your personal data is very important to us. We treat this topic very carefully and therefore inform you below about the handling of your personal data.
Insofar as we collect, manage, process or use ("use") your personal data as part of the ordering processes necessary for the purchase, this only happens within the framework of German and European data protection law.
Data collection and use
a) Personal data
The term personal data is defined in the Federal Data Protection Act. According to this, this is individual information about the personal or factual circumstances of a specific or identifiable natural person. This includes, for example, your real name, your address, your telephone number or your date of birth.
b) Principle of anonymous data use
Unless otherwise stated in the following sections, no personal data is collected, processed or used when using our website. When you visit our website, some information is transmitted, such as IP address, type and version of the web browser used, the operating system used, the website from which you came and the time of the query. We cannot use this data to identify the individual user. We only statistically evaluate the information and use it exclusively to improve the attractiveness, content and functionalities of our website. You can find more information on statistical analysis under g) Cookies.
c) Registration / ordering process
If you want to order something on our website, we need personal information from you, which will be saved for later purchases. Mandatory information required for the execution of the contracts is marked separately, further information is voluntary. We will save your information revocably. After completing your purchase, you can have your data deleted at any time via our customer service.
We use the data you provide to process your order. For this purpose, we pass on your address data to a commissioned shipping company and, if necessary, your payment data to our payment service providers.
We use the personal data provided by you only insofar as your data are necessary for the fulfillment and processing of our services.
For the order we collect and save the following data from you:
- First name
- E-mail (username)
- Telephone number (optional)
- Delivery and billing address
We only use your telephone number for inquiries about our services and - insofar as you have given your consent - also for the purpose of advertising our products. We need your email address so that we can confirm the receipt of your order and communicate with you (e.g. to send you an order confirmation). Subject to your consent, we also use your email address to send advertisements for our products.
To send your parcel, we use the "SendCloud" shipping portal from SendCloud GmbH, Kanalstr. 10, 80538 Munich. We only pass your data on to SendCloud to process your online order. The data will only be passed on if it is necessary for processing. You can find details on data protection at SendCloud GmbH at https://www.sendcloud.de/datenschutz/.
d) Payment details
Credit card payment / PayPal / Klarna
The personal data provided by you within the scope of our offer is also used for the processing of your order, i.e. the execution of the payment. We need your name and address to enforce our payment claims in case of non-payment. We need your e-mail address so that we can confirm your order electronically.
Your bank details or credit card details will be processed by the following authorities for payment processing depending on the payment method chosen:
PayPal (Europe) S.A.R.l. et Cie., S.C.A., 22-24 Boulevard Royal, L- 2449 Luxembourg
Stripe Deutschland GmbH, Prielmayerstr. 3, 80335 Munich
Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden
We would like to point out that Stripe Deutschland GmbH transmits your personal data to bodies necessary for the execution of the transaction, in particular to the participating credit institutions, banks, credit card institutions. There, your personal data will also be processed for the purpose of processing the payment.
We store your data for as long as it is necessary to fulfill the intended purpose or to require storage by legal retention periods. Your data will then be deleted or blocked in accordance with the legal regulations.
f) Newsletter and sending of commercial information
You will only receive promotional information to your e-mail address if you have consented to the use of your e-mail address. We do not send promotional emails or newsletters without your consent. Of course, you can revoke consents to the sending of newsletters at any time by clicking on the unsubscribe link in the newsletter and following the instructions. Non-commercial information includes messages in the context of the contractual relationship with the user. This includes sending technical information, payment processing information, questions about orders and similar messages. Users can subsequently request the event from the notification list by e-mail to the contact options indicated above. As part of the registration, the provider saves the registration date as well as the confirmation date and the IP address of the user. The provider is legally obliged to log the registrations in order to be able to prove a proper registration.
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be truncated by Google within Member States of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating the use of the website, comcompile reports on website activity and provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other data from Google. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all the functions of this website to the full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link http://tools.google.com/dlpage/gaoptout?hl=de.
h) Social plug-ins
This website uses social plugins from the following providers:
Facebook (operator: Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA)
Twitter (operator: Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA)
Instagram (Operator: Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA)
Pinterest (operator: Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103, USA)
i) Customer service
This website uses the "Zendesk" web-based ticket system from Zendesk International Ltd, 55 Charlemont Place, Saint Kevin’s, Dublin, D02 F985 Ireland. Inquiries made via the contact form on our website are managed via the service. If you do not agree with the data processing by Zendesk, you have alternative contact options to her1 GmbH e.g. available via email, phone or post.
j) Disclosure of data
Your data will not be transferred to third parties unless we are legally obliged to do so, data transfer is necessary to carry out the contractual relationship or you have given your express prior consent. External service providers and partner companies such as Online payment providers or the shipping company commissioned with the delivery will only receive your data if this is necessary to process your order. In these cases, however, the scope of the transmitted data is limited to the minimum required. Insofar as our service providers come into contact with your personal data, we ensure that they comply with the provisions of data protection laws in the same way.
k) data security
We have taken extensive technical and operational safeguards to protect your data from accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security procedures are regularly checked and adapted to technological progress. In order to prevent unauthorized access by third parties to your personal data, especially financial data, the order process is encrypted using SSL technology.
l) Right to information
On request, we will inform you in writing in accordance with applicable law whether and which personal data about you are stored with us. In addition, you have the right to correct, block and delete this personal data in accordance with the statutory provisions.
m) Contact Data Protection Officer
You have a right to free information about the data stored by us about you as well as a right to rectification, blocking or deletion of this data. If you have any questions regarding the collection, processing or use of your personal data, information, correction, blocking or deletion of data, as well as revocation of any consents or opposition to a specific use of data, please contact firstname.lastname@example.org directly or in the case of confidential information by letter to
personally closed (confidential)
Legal / Data Protection Officer
Last updated: November 2019